Shipping policy

Shipping Policy

Thank you for shopping at Velour. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your payment and order confirmation email. Please note: During peak seasons, sales events, or holidays, processing times may be slightly extended. You will receive another notification when your order has officially shipped.

2. Shipping Rates & Delivery Estimates

We currently offer standard shipping for all orders. Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination and the total weight of your order.

Delivery Estimates: Estimated delivery times are provided at checkout. Please note that these estimates begin from the date the parcel is dispatched from our facility, not the date the order is placed.

3. International Shipping

We proudly offer international shipping worldwide.

Timeframes: For international orders, the estimated delivery time is typically between 7 to 15 business days.
Disclaimer: Actual delivery times may vary and are subject to carrier delays or customs processing regulations in the destination country, which are outside of our control.

4. Customs, Duties, and Taxes

Velour is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, import duties, VAT, and other local taxes). It is the purchaser's responsibility to comply with all applicable import laws and regulations of the destination country.

5. How to Track Your Order

Once your order has shipped, you will receive an email notification from us that includes a tracking number, allowing you to monitor the progress of your delivery. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

International Tracking Note: For certain international destinations, step-by-step tracking may not be fully available once the package leaves the origin country. In such cases, we will always retain and provide proof of shipment upon request.

6. Accuracy of Shipping Information

Please ensure that your delivery address is entered correctly at checkout. Velour cannot be held responsible for delayed, lost, or returned packages due to incorrect, missing, or incomplete address information provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for any additional shipping costs to resend the order.

7. Delayed or Lost Orders

While we strive for timely deliveries, occasional delays with shipping carriers can occur. If your order is significantly delayed or you believe it has been lost in transit, please contact us at shopvelourclo@gmail.com so we can assist you in tracking the package and resolving the issue.

8. Important Sizing Note & Returns

Sizing Conversion: Please note that the physical size tag on the garments you receive may differ from the size you selected on our website. This is because we convert Asian sizing (printed on the products) to European sizing to provide an accurate fit for our customers. Always refer to the sizing charts provided on our product pages.
Returns: For any issues regarding the item itself, please refer to our full Return and Refund Policy for instructions on how to request a return or exchange.

9. Contact Us

If you have any questions or require further assistance regarding your shipping, please contact our support team at shopvelourclo@gmail.com. For comprehensive terms, please consult our Terms of Service.